TraceTogether Scanner Support

See below for Warranty Registration and Guides on how to setup your new TraceTogether Scanner.

HOW TO SET UP YOUR SCANNER

Click on your preferred choice of set up reference.

FAQ

For further questions, email or Whatsapp us.

Where can I find my company's Branch Code?

Every company has a unique branch code. You can obtain your company's government-issued branch code under part 2.2 at this link: 

https://www.safeentry.gov.sg/downloads/SafeEntry-User-Guide-v1.1.0.pdf

Why does an error message pop-up when I scan my token/IC?

Make sure the NRIC blank is empty before you continue scanning.

Refer to this video as an example.

Why does my scanner restart on its own?

If you are using a charger head with multiple ports, ensure you have plugged the USB cable into a 2.4A port.

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