TraceTogether Scanner Support

See below for Warranty Registration and Guides on how to setup your new TraceTogether Scanner.

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HOW TO SET UP YOUR SCANNER

Click on your preferred choice of set up reference.

FAQ

For further questions, email or Whatsapp us.

Where can I find my company's Branch Code?

Every company has a unique branch code. You can obtain your company's government-issued branch code under part 2.2 at this link: 

https://www.safeentry.gov.sg/downloads/SafeEntry-User-Guide-v1.1.0.pdf

Why does an error message pop-up when I scan my token/IC?

Make sure the NRIC blank is empty before you continue scanning.

Refer to this video as an example.

Why does my scanner restart on its own?

If you are using a charger head with multiple ports, ensure you have plugged the USB cable into a 2.4A port.

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