Comes with Warranty
& Other Resources
Register for your device warranty below.
See FAQ for common enquiries.
HOW TO SET-UP YOUR SCANNER
Click on your preferred choice of setup reference.
FAQs
Frequently asked questions regarding our Scanners and their updates.
How can I set-up Vaccination Screening on my Scanner?
Visit this page for the guide. Or refer to slides 4-6 for set-up in: this document.
Why does my scanner restart on its own?
If you are using a charger head with multiple ports, ensure you have plugged the USB cable into a 2.4A port.
Where can I find my company's Branch Code?
Every company has a unique branch code. You can obtain your company's government-issued branch code from item 5 at this link.
Will switching off the device log me out of the app?
Switching off or rebooting the device will not log you out of the app. But you will be logged out automatically if it is switched off for a period longer than 2-3 days.
Why is my device not connecting/running slowly?
The SafeEntry Gateway system requires a strong and stable Wi-Fi connection as it sends encrypted data to Govtech’s servers.
Why is my mobile phone not checking in?
For TraceTogether App Users, restart the TraceTogether App.
*Customers using tokens may have a better experience with the device as the tokens are designed for TraceTogether-only Gateway mode.
TESTIMONIALS
Proud partnerships we are always looking to expand upon.
The solutions allowed us to be able to almost fully digitalise our processes and we were able to proceed with most processes during the pandemic especially when we are working from home.
Leading Japanese Manufacturer Group
HR Director, Singapore
We contacted WerkDone after a recommendation from BCA. We implemented the visitors booking system within 30 days and now the reception is all self-service, and secured with alert notifications.
A (Grade 1) Construction Group
IT Director, Singapore
Trusted by certification
