Optimising the Visitor Experience for Orange Valley Nursing Homes
Reducing time on Visitor Registration and optimising manpower through automation
4 min read
Helping one of Singapore’s largest nursing home operators improve efficiency through a seamless visitor experience
Orange Valley is one of largest private nursing home operators in Singapore, running five separate facilities which contribute invaluably to local community care. Orange Valley approached WerkDone due to challenges posed by the growing ageing population, frequent changes in public health guidelines, and heavy administrative workload due to paper-based procedures. A customised end-to-end solution in the form of WerkDone's Visitor Management System was introduced.
Orange Valley Nursing Homes manage over 900 beds across 5 branches. Their Visitor Management process at the time was largely manual, vulnerable to error, labour- and time-intensive.
Stymied staff productivity and under-optimisation of manpower were key concerns. 100 out of their 320 staff were deployed for Visitor Management alone. And these difficulties were compounded by the changing capacity and health regulations of COVID-19.
In 2022, Orange Valley engaged WerkDone to develop an automated Visitor Management System (VMS). The solution included an online Registration & Appointment-Booking platform, available as a remote WebApp and on-site at Visitor Kiosks. This self-assisted process eliminated the need for staff to take phone calls and manually schedule appointments.
Automated Door Access and an SMS alert system were configured. Smart Recognition Devices were installed to ensure that visitors are only granted access during their allotted time-slots and after verifying their identity.
Through the centralised Administrative Dashboard, staff were able to track and manage visitor appointments, specify door access, as well as quickly detect and respond to overcapacity or visitors overstaying.
Results and key takeaways
Within 6 weeks of deployment, the VMS amounted to almost 100% reduction in time spent on Visitor Registration and Appointment-Booking, saving over 200 man hours.
Daily staff deployment for Visitor Management was reduced by 25% on weekdays, and more than 80% on weekends. This allowed Orange Valley to re-allocate up to 85% of manpower deployed for Visitor Management towards resident care.
Along with ancillary benefits such as easier auditing and analytics, the VMS significantly reduced administrative burden on Orange Valley staff, streamlining workflows and improve visitor experience.