Visitor Management System
for Singapore care facilities
A visitor management system is software that registers, screens, and tracks everyone entering a facility — replacing the paper logbook with pre-registration, QR check-in, photo badges, and a searchable record of every visit. In Singapore care settings, it gives nursing homes, senior care centres, and hospitals a real-time view of who is on site, enforces visiting hours, and produces the auditable visitor records that security and licensing reviews expect.
Check-in without the queue
Pre-registration via SMS link, QR code check-in at a reception kiosk or guard station, and contactless entry for regular family visitors.
A searchable record of every visit
Photo capture, visitor badge printing, and visit history linked to resident records — every entry auditable, nothing on paper.
Safeguarding built in
Blocked-visitor alerts, visiting-hours enforcement with staff override, and real-time visitor counts by ward and floor.
Inside the module
How visitor management works in OneCare
Facilities running the module report 80% faster check-in than paper and 60% less staff time at reception.
From pre-registration to a complete visit record
Pre-registration and check-in
Expected visitors receive an SMS link to pre-register before they arrive. On site, check-in is by QR code at a reception kiosk or guard station — with contactless check-in for regular family visitors.
Identity and badges
Photo capture and visitor badge printing at check-in. Every visit is linked to the resident’s record, so the full visit history is searchable from Client 360.
Safeguarding and audit
Blocked-visitor alerts for safeguarding situations, visiting-hours enforcement with override for exceptions, and real-time visitor counts by ward and floor.
Common questions
Visitor management, answered
What does a visitor management system replace?
The paper logbook and manual sign-in sheets at reception. Visitors pre-register or check in digitally, badges are printed on the spot, and every visit becomes a searchable record instead of a line in a book.
Can visitors register before they arrive?
Yes. Expected visitors receive an SMS link to pre-register, then check in by QR code at a reception kiosk or guard station when they arrive. Regular family visitors can use contactless check-in.
Does it work for large sites like hospitals?
Yes. Tan Tock Seng Hospital — one of Singapore’s largest acute care public hospitals — has run its access and visitor management on WerkDone’s system since November 2022, combining centralised software, smart hardware at access points, and QR code technology.
How does it support safeguarding?
Staff can flag blocked visitors and receive alerts if they attempt to check in. Visiting hours are enforced with staff override for exceptions, and real-time visitor counts by ward and floor show who is on site at any moment.
How quickly does a facility see results?
Orange Valley Nursing Homes documented measurable operational impact within six weeks of go-live, with 85% of front-desk time reallocated to direct resident care after replacing paper-based visitor registration.
Customer stories
Visitor management in the field
Care facilities and hospitals running visitor and access management on OneCare.
Care settings
Where visitor management runs
The module ships within the Access & Security pillar and runs across these care settings.
Nursing Homes
Resident records, medication, incidents, and family updates — with visitor management at the front door.
Senior Care Centres
Attendance, programme scheduling, and caregiver handoffs for day-care settings.
Access & Security
The full pillar: visitor access alongside incident reporting, vehicle access, resident safety, and asset tracking.
See visitor management running in your facility
Book a demo to walk through check-in, badges, and the visitor record with our team.