Care Management
Digital care records purpose-built for nursing homes, senior care centres, and community care organisations in Singapore.
One record per client
A single profile from intake to discharge: demographics, assessments, care plans, clinical notes, medication, and finance all on one record.
Five modules, fully integrated
Client 360, Clinical Workflow, Medication Management, Scheduling, and Finance & Billing share the same data layer.
Built for Singapore standards
Designed around MOHH minimum dataset requirements, AIC subsidy schemes, and MOH audit expectations.
Five modules
Each module, in detail
Click on any module to see its details.
One record, from intake to discharge
A single longitudinal profile — demographics, assessments, care plans, clinical notes, medication, and finance all on one record.
- Complete client history from any device, any shift
- Multi-location transfers with full record continuity
- Role-based access for staff, clients, and families
Assessments and care plans that update together
Structured clinical assessments with configurable templates. Care plans auto-update from outcomes.
Staff rosters and client schedules in one view
Shifts, leave, transport, and day programme sessions managed alongside staff rosters.
One record, from intake to discharge
A single longitudinal profile that follows the resident from intake to discharge, across locations and care levels.
Key capabilities
- Unified record spanning demographics, next-of-kin, assessments, care plans, clinical notes, medication, and billing
- Multi-location transfer with full record continuity — no re-keying at the receiving site
- Role-based access control: staff see clinical detail, families see care summaries via the Family Portal
- Configurable dashboard widgets per role — nurse view, doctor view, admin view
- Full audit trail on every field change with timestamp and user ID
- NRIC-masked views for non-clinical staff per PDPA requirements
- Bulk import from legacy systems with field-level validation and conflict resolution
Impact
Integrations
Assessments and care plans that update together
Structured assessments and care plans that stay in sync — complete a RAI-MDS and the care plan updates automatically.
Key capabilities
- Over 60 digitalised assessment forms including RAI-MDS, Barthel Index, GDS, MMSE, and MNA
- Configurable assessment templates — add organisation-specific fields without code changes
- Care plan auto-generation from assessment scores with suggested interventions
- Overdue assessment alerts pushed to care leads with escalation rules
- Inter-disciplinary care plan with multi-role sign-off workflow
- MOH audit-ready: every assessment versioned, timestamped, and locked after sign-off
- Clinical notes with structured and free-text modes, auto-linked to the relevant assessment
Impact
Integrations
Staff rosters and client schedules in one view
Staff rosters, client appointments, transport, and day programme attendance — managed in one calendar with real-time clash detection.
Key capabilities
- Shift roster management with drag-and-drop reassignment
- Automatic clash detection: flags double-booking before the shift starts
- Minimum staffing ratio enforcement per ward and shift type
- Leave management with approval workflow and auto-backfill suggestions
- Transport scheduling with route optimisation for home care visits
- Day programme session booking with automated confirmation to Family Portal
- Overtime tracking with configurable thresholds and manager alerts
Impact
Integrations
5 Rights validated at every administration
Biometric or RFID scan verifies right patient, drug, dose, route, and time. eMAR generated or updated automatically.
- Automated missed-dose and interaction alerts
- Complete eMAR per resident, audit-ready
- Administration time reduced by up to 40%
5 Rights validated at every administration
Full medication administration workflow with biometric or RFID verification enforcing the 5 Rights at every step.
Key capabilities
- Biometric or RFID scan at administration verifies Right: Patient, Drug, Dose, Route, Time
- Complete Medication Administration Record (MAR) generated automatically from administered doses
- Drug interaction and allergy cross-checking against the resident's active medication list
- Missed-dose alerts escalated to the charge nurse after a configurable grace period
- Standing orders, PRN, and stat medication workflows with distinct approval paths
- Controlled substance tracking with dual sign-off and inventory reconciliation
- Pharmacy integration-ready: structured prescription format for direct ordering
Impact
Integrations
Subsidies, invoices, and claims without spreadsheets
Billing configured per care plan and subsidy scheme. Invoices generated each cycle in MOH and AIC formats.
Walk through the care management suite with our team, tailored to your organisation.
Book a demo →Subsidies, invoices, and claims without spreadsheets
Subsidy-aware billing configured per care plan — invoices generated each cycle with government claims packaged in MOH and AIC formats.
Key capabilities
- Fee structure configured per service type, care level, and subsidy scheme
- Automatic subsidy stacking: CHAS, MediFund, AIC subsidies applied in correct precedence order
- Monthly billing run: select cycle, review exceptions, generate invoices in one workflow
- Government claims export in MOH and AIC submission formats
- Means testing (HHMT) integration for automatic subsidy tier assignment
- Credit note and adjustment workflow with full audit trail
- GST handling per IRAS requirements with 5-cent rounding for cash payments
Impact
Integrations
01Client 360
A single longitudinal profile — demographics, assessments, care plans, clinical notes, medication, and finance all on one record.
Key capabilities
- Unified record spanning demographics, next-of-kin, assessments, care plans, clinical notes, medication, and billing
- Multi-location transfer with full record continuity — no re-keying at the receiving site
- Role-based access control: staff see clinical detail, families see care summaries via the Family Portal
- Configurable dashboard widgets per role — nurse view, doctor view, admin view
- Full audit trail on every field change with timestamp and user ID
- NRIC-masked views for non-clinical staff per PDPA requirements
- Bulk import from legacy systems with field-level validation and conflict resolution
Impact
Integrations
02Clinical Workflow
Structured clinical assessments with configurable templates. Care plans auto-update from outcomes.
Key capabilities
- Over 60 digitalised assessment forms including RAI-MDS, Barthel Index, GDS, MMSE, and MNA
- Configurable assessment templates — add organisation-specific fields without code changes
- Care plan auto-generation from assessment scores with suggested interventions
- Overdue assessment alerts pushed to care leads with escalation rules
- Inter-disciplinary care plan with multi-role sign-off workflow
- MOH audit-ready: every assessment versioned, timestamped, and locked after sign-off
- Clinical notes with structured and free-text modes, auto-linked to the relevant assessment
Impact
Integrations
04Scheduling
Shifts, leave, transport, and day programme sessions managed alongside staff rosters.
Key capabilities
- Shift roster management with drag-and-drop reassignment
- Automatic clash detection: flags double-booking before the shift starts
- Minimum staffing ratio enforcement per ward and shift type
- Leave management with approval workflow and auto-backfill suggestions
- Transport scheduling with route optimisation for home care visits
- Day programme session booking with automated confirmation to Family Portal
- Overtime tracking with configurable thresholds and manager alerts
Impact
Integrations
03Medication Management
Biometric or RFID scan verifies right patient, drug, dose, route, and time. eMAR generated or updated automatically.
Key capabilities
- Biometric or RFID scan at administration verifies Right: Patient, Drug, Dose, Route, Time
- Complete Medication Administration Record (MAR) generated automatically from administered doses
- Drug interaction and allergy cross-checking against the resident's active medication list
- Missed-dose alerts escalated to the charge nurse after a configurable grace period
- Standing orders, PRN, and stat medication workflows with distinct approval paths
- Controlled substance tracking with dual sign-off and inventory reconciliation
- Pharmacy integration-ready: structured prescription format for direct ordering
Impact
Integrations
05Finance & Billing
Billing configured per care plan and subsidy scheme. Invoices generated each cycle in MOH and AIC formats.
Key capabilities
- Fee structure configured per service type, care level, and subsidy scheme
- Automatic subsidy stacking: CHAS, MediFund, AIC subsidies applied in correct precedence order
- Monthly billing run: select cycle, review exceptions, generate invoices in one workflow
- Government claims export in MOH and AIC submission formats
- Means testing (HHMT) integration for automatic subsidy tier assignment
- Credit note and adjustment workflow with full audit trail
- GST handling per IRAS requirements with 5-cent rounding for cash payments
Impact
Integrations
Walk through the care management suite with our team, tailored to your organisation.
Book a demo →How it fits together
One record. No re-entry.
Client 360 is the backbone. Clinical Workflow reads from and writes to the same record. Medication Management pulls the active medication profile from Clinical Workflow. Scheduling references the care plan to assign the right staff and sessions. Finance & Billing reads attendance data and care plan changes to generate invoices automatically.
See how much admin time Care Management reclaims for your team.
Enter your bed count and current processes. Get a personalised estimate in 2 minutes.
See how Care Management works in your facility
Book a discovery call to walk through how each module fits your operations.
Customer stories
Care Management in the field
How community care organisations run their records on OneCare.
Also explore
The other two pillars of the OneCare Suite.