Engagement & Outreach
Digital engagement tools purpose-built for Social Service Agencies, Voluntary Welfare Organisations, and senior care programmes in Singapore.
Complete visibility over volunteer operations
Engagement status, volunteering hours, session schedules, and onboarding pipeline — all on one dashboard with a full CRM underneath.
Multi-channel engagement
Mobile web apps, SMS, email, and surveys in one connected platform. Reach beneficiaries, families, volunteers, and donors through the right channel — no app store download required.
Built for VWOs and SSAs
Structured around Singapore Voluntary Welfare Organisations and Social Service Agencies — subsidy tracking, funder reporting, and PDPA compliance included.
Four modules
Each module, in detail
Click any module to see the full specification.
Module 01 — Volunteer & Donor Management
Your complete view of volunteer operations
One dashboard for engagement status, volunteering hours, session schedules, and onboarding pipeline — with a full CRM for every volunteer, donor, and programme participant underneath.
- Live dashboard: engagement funnel, hours logged, upcoming sessions
- Full volunteer CRM with profiles, skill tags, and assignment history
- Donation tracking with automated tax receipts
Module 02 — Engagement Apps
A digital front door for beneficiaries and families
White-labelled mobile web apps — programme calendars, transport booking, daily updates, and two-way messaging. No app store download required.
- Families notified automatically on attendance and updates
- In-app messaging replaces untracked phone calls
- Reduces family enquiry calls by up to 60%
Module 03 — Communications
Reach every stakeholder through the right channel
Segmented bulk SMS, email, and in-app push — to volunteers, donors, families, or beneficiaries from a single interface.
- Segment by role, programme, location, or custom tag
- Full message log for audit and compliance
- Scheduled and recurring messages without IT
Key capabilities
- Operations dashboard: engagement funnel, hours, sessions at a glance
- Volunteer CRM with profiles, skill tags, and assignment history
- Onboarding pipeline from application through to active status
- Volunteering hours tracked by individual and organisation
- Session and event scheduling with attendance tracking
- Donor giving history and automated tax receipts
- PDPA consent captured and stored at source
- Volunteer hours exportable for funder reports
Impact
Integrations
Key capabilities
- White-labelled mobile web app per organisation or programme
- Programme calendars visible to families in real time
- Transport booking and confirmation
- Daily activity updates with photo sharing
- Two-way messaging between families and care staff
- Browser push notifications replace paper notices
- Configurable per programme without IT involvement
- Works on any device — no app store download needed
Impact
Integrations
Key capabilities
- Bulk SMS, email, and push from one interface
- Segment by role, programme, location, or custom tag
- Message templates with approval workflows
- Full send log for audit and compliance
- Scheduled and recurring message automation
- Multi-branch sending with one filter
- Replaces fragmented WhatsApp and email threads
Impact
Integrations
Module 04 — Surveys & Feedback
Listen to clients, volunteers, and families — systematically
Configurable surveys via SMS, email, or in-app — with response tracking, reminders, and aggregated dashboards.
- Results linked to individual client or volunteer records
- Trend dashboards for quarterly reporting
- Funder-ready satisfaction score exports
See it in action
Walk through the engagement & outreach suite with our team, tailored to your organisation.
Book a demoKey capabilities
- Configurable survey builder with multiple question types
- Distribution via SMS, email, or in-app push
- Response tracking with automated reminders
- Results linked to client or volunteer records
- Quarter-on-quarter trend analysis dashboards
- Export-ready reports for funder submissions
Impact
Integrations
How it fits together
One people database. Every touchpoint.
Volunteer & Donor Management is the people backbone. Engagement Apps surfaces that data to beneficiaries and families. Communications uses those records to send the right message to the right segment. Surveys & Feedback closes the loop — responses link back to the individual record for longitudinal insight.
How much coordination time could Engagement & Outreach save your team?
Enter your volunteer count and current processes. Get a personalised estimate in 2 minutes.
Also explore
The other two pillars of the OneCare Suite.
See how Engagement & Outreach works in your organisation
Book a discovery call to walk through how each module fits your volunteer and community programmes.