For Social Service Agencies

Less coordination overhead,
more impact delivered

NCSS-aligned programme reporting, MSF-ready documentation, and volunteer management that scales across branches.

Volunteer Management

Volunteer onboarding, scheduling, and deployment

Manage volunteers across multiple branches from one dashboard.

Volunteer & Donor Management

A single dashboard for volunteer operations of any scale

Manage the volunteer journey from onboarding to deployment. Role assignment, availability tracking, and VCF scheme support — all in one place.

Scheduling & deployment
Centralise shift planning per programme, with automated conflict detection across branches.
Sign-ups & onboarding
Onboard volunteers digitally. Integrates with engagement app for volunteer self-service activity sign-ups.
Cross-branch pool
Single login for volunteers across all locations. Automated reminders reduce deployment no-shows. Transfer volunteers between branches without re-onboarding.
Communications

Reach volunteers and staff without the WhatsApp thread

WhatsApp, SMS, and email integrations for broadcast updates. Dispatch targeted messages by role, branch, or programme. Full message history for audit review.

Walk through volunteer management and deployment, tailored to your agency.

Book a demo →

Programme Delivery

Programme delivery and beneficiary tracking

From session attendance to funder report without rebuilding the data. Volunteers check in, log hours, and receive updates from their phone.

Volunteer Engagement App
Mobile check-in with geofencing verification. Hours logged automatically per deployment. Push notifications for schedule changes. Works on any device, no app install required.
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Programme Tracking
Digital attendance for every beneficiary session. NCSS and MSF-ready reports generated automatically. Beneficiary progress tracked across programmes.
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Surveys & Feedback
Post-session and post-event surveys. Aggregated satisfaction scores per programme. Exportable for funder and board reporting.
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My Impact
127
Hours
12
Events
#7
Leaderboard
Upcoming Activities
8 AM-10 AM
Nature Park Exercise
Bishan-AMK Park
Show QR Code
2 PM-4 PM
Befriending Visit
Blk 42 Ang Mo Kio
6 PM-8 PM
Meal Distribution
Toa Payoh Central
Home
Events
Profile

Attendance & Compliance

Attendance, compliance, and branch operations

Ensuring every volunteer and session is accounted for, and funder reports are ready at all times.

On-site
On-site
Verified
Pending

Attendance verification

Geofencing-verified check-in replaces manual sign-in sheets. Real-time headcount per session and branch. Attendance auto-linked to volunteer profiles.

AllHQBishanAng Mo Kio
Volunteers421
Sessions84
Hours2,045
Beneficiaries312

Branch operations

One view across every branch for leadership. Cross-branch data consolidation, volunteer trends, and role-based access for staff, HQ, and board.

NCSS
Quarterly Programme Report
Generated · Ready to submit

Funder reporting

NCSS and MSF-ready reports generated directly from programme data. No manual data re-entry for quarterly submissions.

Consent form collected
9:02 AM · Volunteer: R. Singh
Beneficiary data accessed
9:15 AM · Role: Case Worker
Export generated — anonymised
10:30 AM · Destination: NCSS Portal
Session attendance archived
11:00 AM · Auto-retention: 7 years

PDPA compliance

Every data access logged with staff attribution. Consent collection, anonymised exports, and retention policies enforced automatically.

See OneCare in an SSA setting

Enquire now for a 15-minute walkthrough tailored to your volunteer base and programme structure.

FAQ

Questions from social service agencies

01
Can volunteers sign up and check in without installing an app?
Yes. OneCare's Engagement App is browser-based — volunteers sign up via a link, check in with geofencing verification, and receive push notifications. No app download is required, which significantly reduces onboarding friction for occasional and elderly volunteers.
02
How does OneCare handle volunteers who serve across multiple branches?
Volunteers maintain a single profile across all branches. Once onboarded, they can be deployed to any location without re-registration. Shift planning includes automated conflict detection across branches, so coordinators see clashes before they happen.
03
Can we generate NCSS and MSF reports from the system?
Yes. OneCare generates NCSS-ready and MSF-ready reports directly from programme and attendance data — beneficiary counts, volunteer hours, programme outcomes, and demographic breakdowns. There is no manual re-entry; the reports are exportable in the formats funders require.
04
How do we manage donor and volunteer data in one place?
OneCare's Volunteer & Donor Management module maintains a single profile per person, even if they are both a volunteer and a donor. This eliminates duplicate records and gives programme managers a complete view of each person's relationship with the organisation — hours served, donations made, programmes participated in.
05
Is there funding available for SSAs to digitalise?
SSAs can access funding through multiple channels: AIC's Productivity and Digitalisation Grant (PDG) for community care organisations, and NCSS's Community Capability Trust for social service agencies. NCSS has invested over S$34 million through the Trust to support digital adoption by more than 250 SSAs. WerkDone can advise on eligibility for both.
06
What about PDPA compliance for volunteer and beneficiary data?
OneCare enforces PDPA compliance at the system level — consent collection is built into onboarding forms, data exports are anonymised by default, and retention policies are enforced automatically (7-year retention for audit, then purge). Role-based access ensures volunteers only see the data relevant to their assigned programme and branch.