Dignified care,
documented and coordinated

Yes. Phase, SAS (Symptom Assessment Scale), AKPS, and RUG-ADL assessments are captured at point of care — not retrospectively. Phase 2 and Phase 3 changes automatically trigger 24-hour follow-up alerts, ensuring clinical responses are timely and documented.

ACP documents, LPA status, and resuscitation preferences are linked directly to the client record with full version history and timestamps. When an ACP is updated, the previous version is retained — not overwritten — creating an auditable record of the client's evolving preferences.

OneCare maintains a single client record across all three settings. When a client transfers, the receiving team sees the full clinical history, PCOC assessments, ACP status, and medication records immediately — no manual summaries, no faxed forms, no re-entry.

The NOK Gateway includes sensitivity settings that control what information is shared with which family member. LPA donee permissions are enforced at the field level, and all permission changes are logged with an audit trail. Families acknowledge updates, and the care team sees read status.

Yes. Bereavement follow-up is tracked as a structured workflow — every touchpoint is documented with timestamps and staff attribution. The data is reportable to AIC without manual re-entry, supporting compliance with palliative care service reporting requirements.

OneCare consolidates home palliative visits, inpatient hospice records, and day hospice attendance onto a single platform. Subsidy claims across all three settings are generated from one data source, reducing administrative overhead as agencies scale their home palliative capacity in line with MOH's national targets.